Concordia University Wisconsin/Ann Arbor
  • 04-Dec-2018 to 05-Jan-2019 (CST)
  • Mequon, WI, USA
  • Salary
  • Full Time

The Center Student Success Advisor is responsible for providing counseling and support to students. This is a full-time, 12-month, exempt position. This position is housed at the Mequon Center location and reports to the Mequon Center Director / Coordinator of Center Operations.

Responsibilities

  • Provide superior (5-star) customer service to students, faculty, and constituents
  • Work with admissions team for successful hand off to assist new students
  • Assist newly accepted center and blended students as identified by center director with orientation, registration of classes, and assessing technology needs
  • Counsel students on academic policies, practices, and any student support services needs
  • Counsel students in their choice of program and courses
  • Conduct student academic planning toward degree completion
  • Monitor and submit graduation/program completion data
  • Focus on student retention by following up with students who have not registered at the beginning of each term
  • Utilize Banner and student retention system to assist in proactive outreach and intervention to students, and maintain student records
  • Track student attendance in coursework and perform outreach to absentees
  • Manage course enrollment loads
  • Present Prior Learning Credit Workshops
  • Some nights and weekends may be required.
  • Other related duties as assigned

Knowledge, Skills, Abilities

  • Commitment to the University mission and core values
  • Excellent communication skills both written and oral
  • Ability to work independently and operate effectively within a team environment
  • Ability to manage multiple diverse projects simultaneously
  • Knowledge and skill in use of computer and software common to the academic setting (outlook, MS Office, etc.)
  • Able to work some evenings and weekends

Education and Experience

A Bachelor's degree is required. Prior experience in areas of customer service and higher education are preferred.

Compensation and Benefits

This is a full-time, salaried position. Starting range is dependent upon on individual qualifications and experience. Concordia health, disability and retirement plan enrollment is available to full-time employees and their eligible dependents. Tuition benefits are available for employees and their qualified dependents.

Equal Opportunity Employer

It is the policy of CU to provide equal opportunity to all employees and applicants for employment in accordance with all applicable federal, state, and local laws.

The University will not discriminate against or harass any employee or applicant for employment because of race, color, sex, pregnancy, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, gender, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by federal, state or local laws. 

However, CU is an institution of the LCMS and, to the extent allowed by law, CU reserves the right to give preference in employment based on religion. In addition, preference in holding certain employment positions is given to ordained or rostered ministers of the LCMS. Based on a religious tenet, CU recognizes only male, LCMS ordained Ministers of the Gospel, but recognizes both male and female LCMS Rostered Ministers of the Gospel.

The Human Resources Department has been appointed to manage the equal employment opportunity program, including all equal employment opportunity activities, as required by federal, state and local agencies. If any employee or applicant for employment believes this policy has been violated, he/she must contact the Director of Human Resources.

Concordia University is a HLC accredited, co-educational, liberal arts school offering more than 70 undergraduate majors, over 40 master's degree programs, and 4 doctoral programs. There are also a variety of accelerated evening and e-learning programs.

Physical Demands/Equipment

Concordia is a Lutheran higher education community committed to helping students develop in mind, body, and spirit for service to Christ in the Church and in the world.

Concordia University Wisconsin/Ann Arbor
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Concordia Univ Wisconsin Concordia University Ann Arbor